1&1 Internet

I've been a customer of 1and1 for years, most of the time, I've had nothing but a positive support response... while I normally don't need customer service, as I know what Im doing... I needed them this one time.

Poor customer service, I had a problem even trying to get signed up; they like were literally unhelpful in getting setup. I signed up, then my account failed to be created, so I left it there. Next day, I contacted the support group and they said you should have received a refund. I didn't; so I contacted their support again... finally did though. Terrible support.

I had to cancel my 1 year web hosting contract with 1&1 because of the problems with their uptime and their performance. Then they started to threaten me with all kinda emails and abuse... saying I owe them like £200 for cancelling and something else and something else... I don't even know what they wanted or want.

Sometimes it really seems like these guys have no idea about what they are doing or even speaking about. Its like speaking with a crazy person, they just don't make any sense. Well, the same concept applies for 1&1; they don't know what they are doing. If your hosting doesn't crash and you won't need tech support EVER then they are an excellent web hosting provider... because they are as solid as a rock.

I don't understand how and why 1&1 is still alive, but I guess, it helps that they are part of the government. The service isn't bad, the support sucks, and the dedication to customer support is non-existent. I really don't know what else to say in this moment about them. They want to respond or at least they say they do... but it takes forever. It's like the entire support group needs to be redone... in my view. Then again Yahoo was the same!

Don't be fooled by negative reviews; the people that have written them must be insane on inept or maybe even both! Anyways, so they are actually pretty decent, they don't have a lot of problems, but they do have some. They are always trying to fix them though and that's what counts in my book. I love 1&1, yes, their support is a bit thick sometimes, but apart from that... its not so bad.

I've worked with broadcasting for many many years and continue to do so. At one time last year, I needed to be able to host some audio shows via my website... so I uploaded the mp3 file thinking there would be no problem..... WRONNGGG. The account was suspended within 30 mins of the files being uploaded... there is you unlimited storage. I think that should be enough said for everyone to get the picture.

You literally have to be a network administrator to be able to work with them, if your server has issues... you can be guaranteed you'll have to wait like 48 hours before the new server will be brought up and given to you. There is no backups, and SLA? well, their core network is always online, but... the server... if your the renter... good luck. Not really for anyone who doesn't know Linux really well and/or is a network administrator or a server administrator.

Having an account with 1&1 sometimes can be quite an annoying and problematic experience. However, there are times that the company shines; and others that is a huge pitfall. I'm honestly not sure what to mark them as, a good, bad, or mediocre.

I recently purchased a VPS with 1and1 and am already thinking of quitting on them; the plan seems cumbersome and complicated. Its almost like you have to be a bloody network or server administrator to be able to understand WTF. They are stable, at a network level, if they didn't have that... they would be totally trashy.

I recently bought a web hosting domain name with a shared hosting account with 1&1. Then I was like, ok, so how do I go about managing the WHOIS PRIVACY, and such... only to find out that its an extra fee... so I'm like ok, I don't need it... so Im like ok, let me work on the next best thing, and that's my website. Ok, so I start uploading files, but the issues is that I need some special permissions in the htaccess, but when I set them I get an internal server error 500. I contact support; they basically say, its not our problem, deal with it yourself???!?!?!?!? I shall not say more.

I've had over 10 websites hosted at 1and1 and I've had to move all of them one at a time to other web hosting providers. Why? Because they suckkkk; they are supported out of china or India... because the problems don't get solved, they get carried over to the next shift and never answered until you give uppppppp.