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1&1 Internet

Overall Rating
Customer Support
Software/Features
Uptime & Reliability
Price
Growth Evolution
100.00% Uptime
65,953 Hosted Domains
14 Hosting Plans
48 Reviews

1&1 is one of the most recognizable names in the web hosting industry. They by all measures are a market leader when it comes to sheer volume of hosted globally. All their web hosting packages include unlimited bandwidth, an easy to use website builder, and additional security that’s typically not available with most web hosters. They are an ideal choice, if you’re looking at staying with a web hosting provider that scales. 1&1 additionally offer Linux and Windows powered hosting services so you’ll never feel left out, regardless if you’re site is based in ASP.NET or PHP.

1&1 Internet Technical Analysis

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

Total Domains

Domain Distribution
.com
50,458
.net
7,405
.org
4,776
.info
2,460
.biz
854

The aforementioned shows weekly updated graphs indicate that 1&1 is one of the largest web hosting providers in the world. As such, they do have the financial and technical resources to provide you with a sense of comfort about hosting your website there, as they won’t vanish overnight. Feel free to review our “Expert Review” section to find more details pursuant to our personal views about this web hosting provider.

So here's what we think...

Whether you’re in the market for a shared web hosting account or your looking at moving your enterprise class hosting account elsewhere, 1&1 have a selection of services which you can utilize. 1&1’s product offering certainly packs a punch in both the performance, and their dedication to keeping pricing low, makes them an ideal option for many webmasters.

One thing that we at WebHostingToolBox really admire about 1&1 is their multi-homed approach, meaning that your website is physically hosted on two separate servers in different geographic areas, ensuring that no outages could affect the performance of your website.

Uptime & Reliability:

1&1 has both the budget and customer base to have a high performance and extremely reliable hosting network. They use cutting edge server infrastructure, make daily backups and protect your files without you even having to think about it. They also even offer “dual hosting” which allows your website to be hosted in two geographically disperse locations, providing you with better performance for your clients and in case of location failure.

While 1&1 doesn’t mention anything on their website about their uptime, their uptime is typically pegged at 99.999%, which is by far higher than most typical web hosting providers.

Features:

1&1 doesn’t need to impress their clients with “unlimited” features. Instead they reserve “unlimited” features for their business web hosting clients. You’ll find rather 1&1 find them providing you with dual-location hosting, high quality security features, and management tools. However, they will sweeten up the deal a little bit for you, they will give you some social marketing credits for starting promo campaigns for your projects.

Support:

1&1s customer service isn’t their forte. They seem to use outsourced support (where their support is based out of is currently unknown). While they aren’t known for being outstanding, you can get your problems resolved in a relatively timely manner. In some cases, it can be said that they lack live chat for their support, but they do provide 24/7 phone and email support, a community forum, and an extensive FAQ section.

Pros
  • 24/7 Phone & Email Support
  • Community Forum
  • Extensive KB (FAQ)
Cons
  • No Live Chat
  • Long ticket response times

User Friendly:

While 1&1 follows the trends that happen in the market place, they do so from a position of uniqueness. Everything that they offer on their web hosting service is custom, meaning that its scaled to fit your needs rather than something that’s available as an industry standard.

1&1 will provide you with a proprietary but very easy to use control panel (called 1&1 Control), a 1&1 Website Builder (very easy to use), and many other unique features. So rest assured, you’ll have the best in class user experience when you get setup with this web hosting provider.

Summary:

1&1 has a steady performance and reliability rating, they do offer a money back guarantee and the do offer services that allows your business to grow within 1&1. While their customer service is poor, they do make up for it with their extensive support resources and community forum.

Pros
  • 99.999% Uptime History
  • “Dual Hosting” system
  • Unique web hosting tools
  • Excellent pricing
Cons
  • Pricing it’s always standardized
  • Intermediate customer support
  • Ineffective website builder

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

1&1 Internet Plans

  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address

So what do other Webmasters think?

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  • 1 stars
Rosa Lang
January 24, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I've worked with broadcasting for many many years and continue to do so. At one time last year, I needed to be able to host some audio shows via my website... so I uploaded the mp3 file thinking there would be no problem..... WRONNGGG. The account was suspended within 30 mins of the files being uploaded... there is you unlimited storage. I think that should be enough said for everyone to get the picture.

1&1 Internet www.1and1.com

Based on 48 Reviews
Román Ordóñez
January 23, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

Don't use 1&1 would be my recommendation; I fell fowl of their auto renewal system and that involved their debt collection team. They were trying to use heavy handed tactics on me! They eventually got my account cleared, but not something I would like to be applied to others!

1&1 Internet www.1and1.com

Based on 48 Reviews
Eva Watkins
January 23, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

These mofos reported me to the collection agency because my account didn't renew in time; not only that but it didn't renew, because my debit card was expired... so what do they do? report me and say that I don't pay my bills. They are like inept and stupid. How does that even work? I honestly don't have any ideas!

1&1 Internet www.1and1.com

Based on 48 Reviews
Bev Graves
January 19, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

Their customer service is super unhelpful; they seem not to be able to fix the most basic of issues such as uptime and email uptime... it seems like their mail server keeps crashing or something else is happening, as the email keeps getting stuck. When you call them up, they seem to grasp the issue, but they don't do anything to fix it.. which is quite frustrating itself, since thats one of the most important things to me... getting through to customer service and getting the issues solved.

1&1 Internet www.1and1.com

Based on 48 Reviews
Dario Payne
January 18, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

You literally have to be a network administrator to be able to work with them, if your server has issues... you can be guaranteed you'll have to wait like 48 hours before the new server will be brought up and given to you. There is no backups, and SLA? well, their core network is always online, but... the server... if your the renter... good luck. Not really for anyone who doesn't know Linux really well and/or is a network administrator or a server administrator.

1&1 Internet www.1and1.com

Based on 48 Reviews
Kaiya Hood
January 14, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

Seems they operate outsourced support, basically their support doesn't make any sense. They speak somewhat poor english and also they are very unprofessional, and frankly I dare say that they are very disrespectful. They make you repeat everything like 4 times before they finally understand everything. Oh well, another host that can't provide support, so what's new?

1&1 Internet www.1and1.com

Based on 48 Reviews
Joe Cox
January 13, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I have more than 15 years of web development experience and have never had a web hosting company that just doesn't care as much as 1and1. I know that they are owned by the German Government and that it doesn't matter to them, but still... why offer a service if you can't even provide basic support for it?! I just don't get it?!

1&1 Internet www.1and1.com

Based on 48 Reviews
Marta García
January 11, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

Tip: If your looking at cancelling; I would suggest that you that you put it up in writing rather than trying to call them. If you call; you will be asking for your service not to be cancelled. So cancel your web hosting account via written email.

1&1 Internet www.1and1.com

Based on 48 Reviews
Jacek Chobot
January 07, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I would recommend switching your web hosting company and moving your domain name before your account comes up for renewal. If you don't you run the chance of them suspending your domain name, then you have to pay around $50 per domain to get it reactivated etc. Nothing very good; if you don't pay fast, you will be sent to a collection agency that they won't allow you to renew just your domain name.

1&1 Internet www.1and1.com

Based on 48 Reviews
Joan
January 07, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

1&1 = bullshit. I recently became an admin of a couple of websites that are connected to this crappy provider. The support replies are useless and deficient; the service is decent, hard to admin, but decent. The email service is really great though; but apart from that blah. So its a mixed bag in a sense, they are cumbersome and complex, but they have excellent performance. Which is more important to you... you have to decide.

1&1 Internet www.1and1.com

Based on 48 Reviews
Tatiana Arias
January 05, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

It seems like 1and1 is built on charging people for stuff they don't provide. You know? Its weird, but it seems true. They put my account into collections, yet I didn't do anything and I paid my invoice 24 hours late. So I don't really know what to think about this company? between their support... and their bloody inability to provide it and bad customer service... I'd think twice before moving to them!

1&1 Internet www.1and1.com

Based on 48 Reviews
Ivan Varela
January 02, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

When it comes to working with control panels, its something that has to be spot on. However, in the case of 1&1 it really isn't, the interface is cumbersome and complicated to manage... certainly not their most shinning moment, that I can assure you of. Apart from that, their service is quite decent and works well. Support is another topic, but we'll leave that apart.

1&1 Internet www.1and1.com

Based on 48 Reviews

Write Your Own Review

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