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1&1 Internet

Overall Rating
Customer Support
Software/Features
Uptime & Reliability
Price
Growth Evolution
100.00% Uptime
65,953 Hosted Domains
14 Hosting Plans
48 Reviews

1&1 is one of the most recognizable names in the web hosting industry. They by all measures are a market leader when it comes to sheer volume of hosted globally. All their web hosting packages include unlimited bandwidth, an easy to use website builder, and additional security that’s typically not available with most web hosters. They are an ideal choice, if you’re looking at staying with a web hosting provider that scales. 1&1 additionally offer Linux and Windows powered hosting services so you’ll never feel left out, regardless if you’re site is based in ASP.NET or PHP.

1&1 Internet Technical Analysis

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

Total Domains

Domain Distribution
.com
50,458
.net
7,405
.org
4,776
.info
2,460
.biz
854

The aforementioned shows weekly updated graphs indicate that 1&1 is one of the largest web hosting providers in the world. As such, they do have the financial and technical resources to provide you with a sense of comfort about hosting your website there, as they won’t vanish overnight. Feel free to review our “Expert Review” section to find more details pursuant to our personal views about this web hosting provider.

So here's what we think...

Whether you’re in the market for a shared web hosting account or your looking at moving your enterprise class hosting account elsewhere, 1&1 have a selection of services which you can utilize. 1&1’s product offering certainly packs a punch in both the performance, and their dedication to keeping pricing low, makes them an ideal option for many webmasters.

One thing that we at WebHostingToolBox really admire about 1&1 is their multi-homed approach, meaning that your website is physically hosted on two separate servers in different geographic areas, ensuring that no outages could affect the performance of your website.

Uptime & Reliability:

1&1 has both the budget and customer base to have a high performance and extremely reliable hosting network. They use cutting edge server infrastructure, make daily backups and protect your files without you even having to think about it. They also even offer “dual hosting” which allows your website to be hosted in two geographically disperse locations, providing you with better performance for your clients and in case of location failure.

While 1&1 doesn’t mention anything on their website about their uptime, their uptime is typically pegged at 99.999%, which is by far higher than most typical web hosting providers.

Features:

1&1 doesn’t need to impress their clients with “unlimited” features. Instead they reserve “unlimited” features for their business web hosting clients. You’ll find rather 1&1 find them providing you with dual-location hosting, high quality security features, and management tools. However, they will sweeten up the deal a little bit for you, they will give you some social marketing credits for starting promo campaigns for your projects.

Support:

1&1s customer service isn’t their forte. They seem to use outsourced support (where their support is based out of is currently unknown). While they aren’t known for being outstanding, you can get your problems resolved in a relatively timely manner. In some cases, it can be said that they lack live chat for their support, but they do provide 24/7 phone and email support, a community forum, and an extensive FAQ section.

Pros
  • 24/7 Phone & Email Support
  • Community Forum
  • Extensive KB (FAQ)
Cons
  • No Live Chat
  • Long ticket response times

User Friendly:

While 1&1 follows the trends that happen in the market place, they do so from a position of uniqueness. Everything that they offer on their web hosting service is custom, meaning that its scaled to fit your needs rather than something that’s available as an industry standard.

1&1 will provide you with a proprietary but very easy to use control panel (called 1&1 Control), a 1&1 Website Builder (very easy to use), and many other unique features. So rest assured, you’ll have the best in class user experience when you get setup with this web hosting provider.

Summary:

1&1 has a steady performance and reliability rating, they do offer a money back guarantee and the do offer services that allows your business to grow within 1&1. While their customer service is poor, they do make up for it with their extensive support resources and community forum.

Pros
  • 99.999% Uptime History
  • “Dual Hosting” system
  • Unique web hosting tools
  • Excellent pricing
Cons
  • Pricing it’s always standardized
  • Intermediate customer support
  • Ineffective website builder

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

1&1 Internet Plans

  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address

So what do other Webmasters think?

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  • 1 stars
Elena Duus
February 12, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

They charged me $21 bucks to enable PHP5.5 on my hosting account. Imagine that? $21 bucks. I then told them, that I didn't wanna pay; they finally agreed that I shouldn't pay... and that they will refund the money. Im still waiting on a refund! Its been like two weeks!

1&1 Internet www.1and1.com

Based on 48 Reviews
Sophie
February 09, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

1&1 when it comes to Windows hosting is rock solid. I've never had an issue where their web server was unavailable or there was a need to get in contact with their support. It just always worked like it should out of the box and that was it. Just worked, nothing else. In fact, I can say that the service speed up in the recent months, my website seems to load snappier.

1&1 Internet www.1and1.com

Based on 48 Reviews
Joe Cox
February 06, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

I have more than 15 years of web development experience and have never had a web hosting company that just doesn't care as much as 1and1. I know that they are owned by the German Government and that it doesn't matter to them, but still... why offer a service if you can't even provide basic support for it?! I just don't get it?!

1&1 Internet www.1and1.com

Based on 48 Reviews
Omar Duffy
February 01, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

I've been a customer of 1and1 for years, most of the time, I've had nothing but a positive support response... while I normally don't need customer service, as I know what Im doing... I needed them this one time.

1&1 Internet www.1and1.com

Based on 48 Reviews
Mateo Palau
January 31, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

I opened a contract with 1and1 for a dedicated server; using a RAID array to protect my data on the server. So after I move all of the data and about 100 clients, the bloody server becomes completely unavailable; why? hard drive failure and there was no way to fix the issue.

1&1 Internet www.1and1.com

Based on 48 Reviews
Adriana París
January 30, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

They don't accept PayPal and they only accept credit cards, to activate your account after it becomes suspended, you will need to use a credit card. So make sure you use one rather than trying to use PayPal. It's not great, but if you want to use 1&1, thats the choice you have. Not their most shinning moment, but PayPal is the only option for me... like it was when I signed up.

1&1 Internet www.1and1.com

Based on 48 Reviews
Chelsea Dorsey
January 29, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

When I signed up, my website was incorrectly routed, so when the page loaded, it couldn't load the content. I was like wtf? Then after that, the package creation script must have messed up... and contacted support... two days passssssss andddddd now finally it gets resolved after 100 emails. Not super sure who is providing the better support me or them. You can't work with things like this; its impossible.

1&1 Internet www.1and1.com

Based on 48 Reviews
Tom Iversen
January 25, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

I've had some of the shoddiest service and plenty but I mean plenty of problems. There was always some sorta problem with htaccess, then there was some problems with having shell access, then finally the service was just not accessible at all. I dont know what was wrong exactly, because every VPS should be working fine and instead its working like a piece of junk. Not really sure, but their customer service wasn't much better.

1&1 Internet www.1and1.com

Based on 48 Reviews
Bev Graves
January 22, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

Their customer service is super unhelpful; they seem not to be able to fix the most basic of issues such as uptime and email uptime... it seems like their mail server keeps crashing or something else is happening, as the email keeps getting stuck. When you call them up, they seem to grasp the issue, but they don't do anything to fix it.. which is quite frustrating itself, since thats one of the most important things to me... getting through to customer service and getting the issues solved.

1&1 Internet www.1and1.com

Based on 48 Reviews
Roberto
January 15, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

I've hosted many websites over the years with 1&1, but finally had to give up, because it was just too much for even me to handle. Im patient, quite patient... but even I had to give up on them and move on. They literally pushed me to the edge and I couldn't do anything else. I hope that whoever is reading this, thinks a bit about it before jumping and buying web hosting from them.

1&1 Internet www.1and1.com

Based on 48 Reviews
Román Ordóñez
January 10, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

Don't use 1&1 would be my recommendation; I fell fowl of their auto renewal system and that involved their debt collection team. They were trying to use heavy handed tactics on me! They eventually got my account cleared, but not something I would like to be applied to others!

1&1 Internet www.1and1.com

Based on 48 Reviews
Ruby Cooper
January 05, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

I've had over 10 websites hosted at 1and1 and I've had to move all of them one at a time to other web hosting providers. Why? Because they suckkkk; they are supported out of china or India... because the problems don't get solved, they get carried over to the next shift and never answered until you give uppppppp.

1&1 Internet www.1and1.com

Based on 48 Reviews

Write Your Own Review

Have something to say about 1&1 Internet? We'd love to hear about it and we're more than confident that our webmasters would so too. To help the web hosting community separate the best web hosting providers from the rest, please feel free to click on the "Submit Your Review" and tell us your thoughts and experiences.

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