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1&1 Internet

Overall Rating
Customer Support
Software/Features
Uptime & Reliability
Price
Growth Evolution
100.00% Uptime
65,953 Hosted Domains
14 Hosting Plans
48 Reviews

1&1 is one of the most recognizable names in the web hosting industry. They by all measures are a market leader when it comes to sheer volume of hosted globally. All their web hosting packages include unlimited bandwidth, an easy to use website builder, and additional security that’s typically not available with most web hosters. They are an ideal choice, if you’re looking at staying with a web hosting provider that scales. 1&1 additionally offer Linux and Windows powered hosting services so you’ll never feel left out, regardless if you’re site is based in ASP.NET or PHP.

1&1 Internet Technical Analysis

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

Total Domains

Domain Distribution
.com
50,458
.net
7,405
.org
4,776
.info
2,460
.biz
854

The aforementioned shows weekly updated graphs indicate that 1&1 is one of the largest web hosting providers in the world. As such, they do have the financial and technical resources to provide you with a sense of comfort about hosting your website there, as they won’t vanish overnight. Feel free to review our “Expert Review” section to find more details pursuant to our personal views about this web hosting provider.

So here's what we think...

Whether you’re in the market for a shared web hosting account or your looking at moving your enterprise class hosting account elsewhere, 1&1 have a selection of services which you can utilize. 1&1’s product offering certainly packs a punch in both the performance, and their dedication to keeping pricing low, makes them an ideal option for many webmasters.

One thing that we at WebHostingToolBox really admire about 1&1 is their multi-homed approach, meaning that your website is physically hosted on two separate servers in different geographic areas, ensuring that no outages could affect the performance of your website.

Uptime & Reliability:

1&1 has both the budget and customer base to have a high performance and extremely reliable hosting network. They use cutting edge server infrastructure, make daily backups and protect your files without you even having to think about it. They also even offer “dual hosting” which allows your website to be hosted in two geographically disperse locations, providing you with better performance for your clients and in case of location failure.

While 1&1 doesn’t mention anything on their website about their uptime, their uptime is typically pegged at 99.999%, which is by far higher than most typical web hosting providers.

Features:

1&1 doesn’t need to impress their clients with “unlimited” features. Instead they reserve “unlimited” features for their business web hosting clients. You’ll find rather 1&1 find them providing you with dual-location hosting, high quality security features, and management tools. However, they will sweeten up the deal a little bit for you, they will give you some social marketing credits for starting promo campaigns for your projects.

Support:

1&1s customer service isn’t their forte. They seem to use outsourced support (where their support is based out of is currently unknown). While they aren’t known for being outstanding, you can get your problems resolved in a relatively timely manner. In some cases, it can be said that they lack live chat for their support, but they do provide 24/7 phone and email support, a community forum, and an extensive FAQ section.

Pros
  • 24/7 Phone & Email Support
  • Community Forum
  • Extensive KB (FAQ)
Cons
  • No Live Chat
  • Long ticket response times

User Friendly:

While 1&1 follows the trends that happen in the market place, they do so from a position of uniqueness. Everything that they offer on their web hosting service is custom, meaning that its scaled to fit your needs rather than something that’s available as an industry standard.

1&1 will provide you with a proprietary but very easy to use control panel (called 1&1 Control), a 1&1 Website Builder (very easy to use), and many other unique features. So rest assured, you’ll have the best in class user experience when you get setup with this web hosting provider.

Summary:

1&1 has a steady performance and reliability rating, they do offer a money back guarantee and the do offer services that allows your business to grow within 1&1. While their customer service is poor, they do make up for it with their extensive support resources and community forum.

Pros
  • 99.999% Uptime History
  • “Dual Hosting” system
  • Unique web hosting tools
  • Excellent pricing
Cons
  • Pricing it’s always standardized
  • Intermediate customer support
  • Ineffective website builder

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

1&1 Internet Plans

  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address

So what do other Webmasters think?

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  • 1 stars
Kay Wolf
March 18, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I choose 1&1 because they just work; there is nothing apart from performance. The uptime is fantastic the latency is low and the locations is excellent. Yes, maybe if you have to contact support its annoying but... apart from that... they really do work and as long as you don't lapse in anything they are rock solid with you.

1&1 Internet www.1and1.com

Based on 48 Reviews
Amy Hamilton
March 14, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

Poor customer service, I had a problem even trying to get signed up; they like were literally unhelpful in getting setup. I signed up, then my account failed to be created, so I left it there. Next day, I contacted the support group and they said you should have received a refund. I didn't; so I contacted their support again... finally did though. Terrible support.

1&1 Internet www.1and1.com

Based on 48 Reviews
Peter Banks
March 09, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

intermittent outages lasting up to 10 mins is what I've experienced; when you have to deal with that kinda issues it really makes life hard to manage. However, I've been working and trying to find another web hosting provider; so as soon as this web hosting account comes due I'm out. That's my view point on the entire thing.

1&1 Internet www.1and1.com

Based on 48 Reviews
Khoza Masaev
March 02, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

AVOID THIS COMPANY, THEY HAVE NO IDEA WHAT THEY ARE DOING. THEIR CUSTOMER SERVICE HAD ME ON HOLD FOR 20 MINS; THEN THE CALL GOT DISCONNECTED. THEY ARE NOT A QUALITY PROVIDER.

1&1 Internet www.1and1.com

Based on 48 Reviews
Rubén Tafalla
February 27, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I recently purchased a VPS with 1and1 and am already thinking of quitting on them; the plan seems cumbersome and complicated. Its almost like you have to be a bloody network or server administrator to be able to understand WTF. They are stable, at a network level, if they didn't have that... they would be totally trashy.

1&1 Internet www.1and1.com

Based on 48 Reviews
Marcela Gaos
February 24, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I don't understand how and why 1&1 is still alive, but I guess, it helps that they are part of the government. The service isn't bad, the support sucks, and the dedication to customer support is non-existent. I really don't know what else to say in this moment about them. They want to respond or at least they say they do... but it takes forever. It's like the entire support group needs to be redone... in my view. Then again Yahoo was the same!

1&1 Internet www.1and1.com

Based on 48 Reviews
Tatiana Arias
February 18, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

It seems like 1and1 is built on charging people for stuff they don't provide. You know? Its weird, but it seems true. They put my account into collections, yet I didn't do anything and I paid my invoice 24 hours late. So I don't really know what to think about this company? between their support... and their bloody inability to provide it and bad customer service... I'd think twice before moving to them!

1&1 Internet www.1and1.com

Based on 48 Reviews
Chelsea Dorsey
February 13, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

When I signed up, my website was incorrectly routed, so when the page loaded, it couldn't load the content. I was like wtf? Then after that, the package creation script must have messed up... and contacted support... two days passssssss andddddd now finally it gets resolved after 100 emails. Not super sure who is providing the better support me or them. You can't work with things like this; its impossible.

1&1 Internet www.1and1.com

Based on 48 Reviews
Melissa
February 01, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I had to cancel my 1 year web hosting contract with 1&1 because of the problems with their uptime and their performance. Then they started to threaten me with all kinda emails and abuse... saying I owe them like £200 for cancelling and something else and something else... I don't even know what they wanted or want.

1&1 Internet www.1and1.com

Based on 48 Reviews
Sophie
February 01, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

1&1 when it comes to Windows hosting is rock solid. I've never had an issue where their web server was unavailable or there was a need to get in contact with their support. It just always worked like it should out of the box and that was it. Just worked, nothing else. In fact, I can say that the service speed up in the recent months, my website seems to load snappier.

1&1 Internet www.1and1.com

Based on 48 Reviews
Elena Duus
January 20, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

They charged me $21 bucks to enable PHP5.5 on my hosting account. Imagine that? $21 bucks. I then told them, that I didn't wanna pay; they finally agreed that I shouldn't pay... and that they will refund the money. Im still waiting on a refund! Its been like two weeks!

1&1 Internet www.1and1.com

Based on 48 Reviews
Ayden Dudley
January 19, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

1&1 has got something right finally. They managed to get an amazing cloud server stack up and running. This thing is as stable as anything. While most of their services offered are without support (or very near to it); like their dedicated servers... shared and everything in-between... the cloud stack is one of the most stable services they offer... its always online and I dare say you could compare it to Amazon Web Services stability.

1&1 Internet www.1and1.com

Based on 48 Reviews

Write Your Own Review

Have something to say about 1&1 Internet? We'd love to hear about it and we're more than confident that our webmasters would so too. To help the web hosting community separate the best web hosting providers from the rest, please feel free to click on the "Submit Your Review" and tell us your thoughts and experiences.

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