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1&1 Internet

Overall Rating
Customer Support
Software/Features
Uptime & Reliability
Price
Growth Evolution
100.00% Uptime
65,953 Hosted Domains
14 Hosting Plans
48 Reviews

1&1 is one of the most recognizable names in the web hosting industry. They by all measures are a market leader when it comes to sheer volume of hosted globally. All their web hosting packages include unlimited bandwidth, an easy to use website builder, and additional security that’s typically not available with most web hosters. They are an ideal choice, if you’re looking at staying with a web hosting provider that scales. 1&1 additionally offer Linux and Windows powered hosting services so you’ll never feel left out, regardless if you’re site is based in ASP.NET or PHP.

1&1 Internet Technical Analysis

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

Total Domains

Domain Distribution
.com
50,458
.net
7,405
.org
4,776
.info
2,460
.biz
854

The aforementioned shows weekly updated graphs indicate that 1&1 is one of the largest web hosting providers in the world. As such, they do have the financial and technical resources to provide you with a sense of comfort about hosting your website there, as they won’t vanish overnight. Feel free to review our “Expert Review” section to find more details pursuant to our personal views about this web hosting provider.

So here's what we think...

Whether you’re in the market for a shared web hosting account or your looking at moving your enterprise class hosting account elsewhere, 1&1 have a selection of services which you can utilize. 1&1’s product offering certainly packs a punch in both the performance, and their dedication to keeping pricing low, makes them an ideal option for many webmasters.

One thing that we at WebHostingToolBox really admire about 1&1 is their multi-homed approach, meaning that your website is physically hosted on two separate servers in different geographic areas, ensuring that no outages could affect the performance of your website.

Uptime & Reliability:

1&1 has both the budget and customer base to have a high performance and extremely reliable hosting network. They use cutting edge server infrastructure, make daily backups and protect your files without you even having to think about it. They also even offer “dual hosting” which allows your website to be hosted in two geographically disperse locations, providing you with better performance for your clients and in case of location failure.

While 1&1 doesn’t mention anything on their website about their uptime, their uptime is typically pegged at 99.999%, which is by far higher than most typical web hosting providers.

Features:

1&1 doesn’t need to impress their clients with “unlimited” features. Instead they reserve “unlimited” features for their business web hosting clients. You’ll find rather 1&1 find them providing you with dual-location hosting, high quality security features, and management tools. However, they will sweeten up the deal a little bit for you, they will give you some social marketing credits for starting promo campaigns for your projects.

Support:

1&1s customer service isn’t their forte. They seem to use outsourced support (where their support is based out of is currently unknown). While they aren’t known for being outstanding, you can get your problems resolved in a relatively timely manner. In some cases, it can be said that they lack live chat for their support, but they do provide 24/7 phone and email support, a community forum, and an extensive FAQ section.

Pros
  • 24/7 Phone & Email Support
  • Community Forum
  • Extensive KB (FAQ)
Cons
  • No Live Chat
  • Long ticket response times

User Friendly:

While 1&1 follows the trends that happen in the market place, they do so from a position of uniqueness. Everything that they offer on their web hosting service is custom, meaning that its scaled to fit your needs rather than something that’s available as an industry standard.

1&1 will provide you with a proprietary but very easy to use control panel (called 1&1 Control), a 1&1 Website Builder (very easy to use), and many other unique features. So rest assured, you’ll have the best in class user experience when you get setup with this web hosting provider.

Summary:

1&1 has a steady performance and reliability rating, they do offer a money back guarantee and the do offer services that allows your business to grow within 1&1. While their customer service is poor, they do make up for it with their extensive support resources and community forum.

Pros
  • 99.999% Uptime History
  • “Dual Hosting” system
  • Unique web hosting tools
  • Excellent pricing
Cons
  • Pricing it’s always standardized
  • Intermediate customer support
  • Ineffective website builder

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

1&1 Internet Plans

  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address

So what do other Webmasters think?

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  • 1 stars
Christina
September 14, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

They are a great company, they have a ton of great services, but the problem is their support isn't so good. The issue is that almost anything can be done if you have a good support team and infrastructure that supports you. Its vital to any business to make that happen. So I'm honestly, not sure If I would recommend 1&1, that you'll have to make your own mind up. However, I will share that their uptime is excellent, by far the best I've had the pleasure of dealing with.

1&1 Internet www.1and1.com

Based on 48 Reviews
Román Ordóñez
August 27, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

Don't use 1&1 would be my recommendation; I fell fowl of their auto renewal system and that involved their debt collection team. They were trying to use heavy handed tactics on me! They eventually got my account cleared, but not something I would like to be applied to others!

1&1 Internet www.1and1.com

Based on 48 Reviews
Virgil Doyle
August 18, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

Sometimes it really seems like these guys have no idea about what they are doing or even speaking about. Its like speaking with a crazy person, they just don't make any sense. Well, the same concept applies for 1&1; they don't know what they are doing. If your hosting doesn't crash and you won't need tech support EVER then they are an excellent web hosting provider... because they are as solid as a rock.

1&1 Internet www.1and1.com

Based on 48 Reviews
Chelsea Dorsey
August 18, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

When I signed up, my website was incorrectly routed, so when the page loaded, it couldn't load the content. I was like wtf? Then after that, the package creation script must have messed up... and contacted support... two days passssssss andddddd now finally it gets resolved after 100 emails. Not super sure who is providing the better support me or them. You can't work with things like this; its impossible.

1&1 Internet www.1and1.com

Based on 48 Reviews
Alex Avery
August 11, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

Their customer service is quite unbearable. Its like half the time they don't know what they are talking about and the other half the time they are saying nonsense. I had to call them so many times to get the website up and running, that I was thinking it was like David vs. Goliath. They are probably one of the worst web hosting companies that I've had the pleasure of working with.

1&1 Internet www.1and1.com

Based on 48 Reviews
Natalia Roth
August 01, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

A total nightmare; Indian tech support, terrible customer service, and poor adaptive filters for email. Always getting flooded with some emails that makes no sense... and no real way to stem them. Stay away!!!!!!!!

1&1 Internet www.1and1.com

Based on 48 Reviews
Marta García
July 14, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

Tip: If your looking at cancelling; I would suggest that you that you put it up in writing rather than trying to call them. If you call; you will be asking for your service not to be cancelled. So cancel your web hosting account via written email.

1&1 Internet www.1and1.com

Based on 48 Reviews
Saúl Maroto
June 27, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

They don't seem to operate a ticketing system, so you can't get an ID for your inquiry, which makes life a little complicated. I don't know how to cancel my contract... and even if I did... I wouldn't know what the next steps are in moving forward with them.

Anyways; Im seriously considering moving from them, because they are just impossible to deal with. They are complicated and cumbersome.

1&1 Internet www.1and1.com

Based on 48 Reviews
Bev Graves
June 01, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

Their customer service is super unhelpful; they seem not to be able to fix the most basic of issues such as uptime and email uptime... it seems like their mail server keeps crashing or something else is happening, as the email keeps getting stuck. When you call them up, they seem to grasp the issue, but they don't do anything to fix it.. which is quite frustrating itself, since thats one of the most important things to me... getting through to customer service and getting the issues solved.

1&1 Internet www.1and1.com

Based on 48 Reviews
Mateo Fraga
May 24, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

I'm not a technical engineer, I never have been. In fact, i'm not an engineer at all; I'm just a person trying to run a blog and constantly met with frustration. My credit card bounced and after that, they suspended my account... that took only 4 months to resolve. I'm so tired of dealing with inept people.

1&1 Internet www.1and1.com

Based on 48 Reviews
Roberto
May 07, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

I've hosted many websites over the years with 1&1, but finally had to give up, because it was just too much for even me to handle. Im patient, quite patient... but even I had to give up on them and move on. They literally pushed me to the edge and I couldn't do anything else. I hope that whoever is reading this, thinks a bit about it before jumping and buying web hosting from them.

1&1 Internet www.1and1.com

Based on 48 Reviews
Jago Hunkin
May 06, 2020
Customer Support
Software/Features
Uptime & Reliability
Price

I recently bought a web hosting domain name with a shared hosting account with 1&1. Then I was like, ok, so how do I go about managing the WHOIS PRIVACY, and such... only to find out that its an extra fee... so I'm like ok, I don't need it... so Im like ok, let me work on the next best thing, and that's my website. Ok, so I start uploading files, but the issues is that I need some special permissions in the htaccess, but when I set them I get an internal server error 500. I contact support; they basically say, its not our problem, deal with it yourself???!?!?!?!? I shall not say more.

1&1 Internet www.1and1.com

Based on 48 Reviews

Write Your Own Review

Have something to say about 1&1 Internet? We'd love to hear about it and we're more than confident that our webmasters would so too. To help the web hosting community separate the best web hosting providers from the rest, please feel free to click on the "Submit Your Review" and tell us your thoughts and experiences.

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