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1&1 Internet

Overall Rating
Customer Support
Software/Features
Uptime & Reliability
Price
Growth Evolution
100.00% Uptime
65,953 Hosted Domains
14 Hosting Plans
48 Reviews

1&1 is one of the most recognizable names in the web hosting industry. They by all measures are a market leader when it comes to sheer volume of hosted globally. All their web hosting packages include unlimited bandwidth, an easy to use website builder, and additional security that’s typically not available with most web hosters. They are an ideal choice, if you’re looking at staying with a web hosting provider that scales. 1&1 additionally offer Linux and Windows powered hosting services so you’ll never feel left out, regardless if you’re site is based in ASP.NET or PHP.

1&1 Internet Technical Analysis

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

Total Domains

Domain Distribution
.com
50,458
.net
7,405
.org
4,776
.info
2,460
.biz
854

The aforementioned shows weekly updated graphs indicate that 1&1 is one of the largest web hosting providers in the world. As such, they do have the financial and technical resources to provide you with a sense of comfort about hosting your website there, as they won’t vanish overnight. Feel free to review our “Expert Review” section to find more details pursuant to our personal views about this web hosting provider.

So here's what we think...

Whether you’re in the market for a shared web hosting account or your looking at moving your enterprise class hosting account elsewhere, 1&1 have a selection of services which you can utilize. 1&1’s product offering certainly packs a punch in both the performance, and their dedication to keeping pricing low, makes them an ideal option for many webmasters.

One thing that we at WebHostingToolBox really admire about 1&1 is their multi-homed approach, meaning that your website is physically hosted on two separate servers in different geographic areas, ensuring that no outages could affect the performance of your website.

Uptime & Reliability:

1&1 has both the budget and customer base to have a high performance and extremely reliable hosting network. They use cutting edge server infrastructure, make daily backups and protect your files without you even having to think about it. They also even offer “dual hosting” which allows your website to be hosted in two geographically disperse locations, providing you with better performance for your clients and in case of location failure.

While 1&1 doesn’t mention anything on their website about their uptime, their uptime is typically pegged at 99.999%, which is by far higher than most typical web hosting providers.

Features:

1&1 doesn’t need to impress their clients with “unlimited” features. Instead they reserve “unlimited” features for their business web hosting clients. You’ll find rather 1&1 find them providing you with dual-location hosting, high quality security features, and management tools. However, they will sweeten up the deal a little bit for you, they will give you some social marketing credits for starting promo campaigns for your projects.

Support:

1&1s customer service isn’t their forte. They seem to use outsourced support (where their support is based out of is currently unknown). While they aren’t known for being outstanding, you can get your problems resolved in a relatively timely manner. In some cases, it can be said that they lack live chat for their support, but they do provide 24/7 phone and email support, a community forum, and an extensive FAQ section.

Pros
  • 24/7 Phone & Email Support
  • Community Forum
  • Extensive KB (FAQ)
Cons
  • No Live Chat
  • Long ticket response times

User Friendly:

While 1&1 follows the trends that happen in the market place, they do so from a position of uniqueness. Everything that they offer on their web hosting service is custom, meaning that its scaled to fit your needs rather than something that’s available as an industry standard.

1&1 will provide you with a proprietary but very easy to use control panel (called 1&1 Control), a 1&1 Website Builder (very easy to use), and many other unique features. So rest assured, you’ll have the best in class user experience when you get setup with this web hosting provider.

Summary:

1&1 has a steady performance and reliability rating, they do offer a money back guarantee and the do offer services that allows your business to grow within 1&1. While their customer service is poor, they do make up for it with their extensive support resources and community forum.

Pros
  • 99.999% Uptime History
  • “Dual Hosting” system
  • Unique web hosting tools
  • Excellent pricing
Cons
  • Pricing it’s always standardized
  • Intermediate customer support
  • Ineffective website builder

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

1&1 Internet Plans

  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address

So what do other Webmasters think?

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  • 1 stars
Luca Ureña
November 10, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

Horrible company; my domain name was suspended, because their system for some reason didn't renew my domain name. I'm not sure why? Anyways, after calling and giving them the credit card number, they said they would process it and get it back online.... after two hours, nothing. Called back again, I was told that I'd have to pay another $50.00 to get the domain name re-instated... ok, so I agreed... still nothing. Am searching for another web hosting provider at the moment.

1&1 Internet www.1and1.com

Based on 48 Reviews
Alex Avery
October 06, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

Their customer service is quite unbearable. Its like half the time they don't know what they are talking about and the other half the time they are saying nonsense. I had to call them so many times to get the website up and running, that I was thinking it was like David vs. Goliath. They are probably one of the worst web hosting companies that I've had the pleasure of working with.

1&1 Internet www.1and1.com

Based on 48 Reviews
Astrid Toft
September 29, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

Having an account with 1&1 sometimes can be quite an annoying and problematic experience. However, there are times that the company shines; and others that is a huge pitfall. I'm honestly not sure what to mark them as, a good, bad, or mediocre.

1&1 Internet www.1and1.com

Based on 48 Reviews
Christina
September 29, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

They are a great company, they have a ton of great services, but the problem is their support isn't so good. The issue is that almost anything can be done if you have a good support team and infrastructure that supports you. Its vital to any business to make that happen. So I'm honestly, not sure If I would recommend 1&1, that you'll have to make your own mind up. However, I will share that their uptime is excellent, by far the best I've had the pleasure of dealing with.

1&1 Internet www.1and1.com

Based on 48 Reviews
Natalia Roth
September 24, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

A total nightmare; Indian tech support, terrible customer service, and poor adaptive filters for email. Always getting flooded with some emails that makes no sense... and no real way to stem them. Stay away!!!!!!!!

1&1 Internet www.1and1.com

Based on 48 Reviews
Kay Wolf
September 09, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

I choose 1&1 because they just work; there is nothing apart from performance. The uptime is fantastic the latency is low and the locations is excellent. Yes, maybe if you have to contact support its annoying but... apart from that... they really do work and as long as you don't lapse in anything they are rock solid with you.

1&1 Internet www.1and1.com

Based on 48 Reviews
Fabian Rybak
August 07, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

1&1 is amazing, they have a stable network, uptime is fantastic and the service is really rock solid. Never had any problems with the site loading nor have I had any issues with downtime or internal error messages.

1&1 Internet www.1and1.com

Based on 48 Reviews
Eva Watkins
August 06, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

These mofos reported me to the collection agency because my account didn't renew in time; not only that but it didn't renew, because my debit card was expired... so what do they do? report me and say that I don't pay my bills. They are like inept and stupid. How does that even work? I honestly don't have any ideas!

1&1 Internet www.1and1.com

Based on 48 Reviews
Josefa Cortés
June 15, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

I hate it. It's slow, the interface sucks and difficult to use. The site takes longer to refresh than it would on my computer at home. I don't know what's going on with them... endless problems. In fact, I'm planning on moving my website right now.

1&1 Internet www.1and1.com

Based on 48 Reviews
Saúl Maroto
June 02, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

They don't seem to operate a ticketing system, so you can't get an ID for your inquiry, which makes life a little complicated. I don't know how to cancel my contract... and even if I did... I wouldn't know what the next steps are in moving forward with them.

Anyways; Im seriously considering moving from them, because they are just impossible to deal with. They are complicated and cumbersome.

1&1 Internet www.1and1.com

Based on 48 Reviews
Mateo Palau
May 29, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

I opened a contract with 1and1 for a dedicated server; using a RAID array to protect my data on the server. So after I move all of the data and about 100 clients, the bloody server becomes completely unavailable; why? hard drive failure and there was no way to fix the issue.

1&1 Internet www.1and1.com

Based on 48 Reviews
Jago Hunkin
April 25, 2018
Customer Support
Software/Features
Uptime & Reliability
Price

I recently bought a web hosting domain name with a shared hosting account with 1&1. Then I was like, ok, so how do I go about managing the WHOIS PRIVACY, and such... only to find out that its an extra fee... so I'm like ok, I don't need it... so Im like ok, let me work on the next best thing, and that's my website. Ok, so I start uploading files, but the issues is that I need some special permissions in the htaccess, but when I set them I get an internal server error 500. I contact support; they basically say, its not our problem, deal with it yourself???!?!?!?!? I shall not say more.

1&1 Internet www.1and1.com

Based on 48 Reviews

Write Your Own Review

Have something to say about 1&1 Internet? We'd love to hear about it and we're more than confident that our webmasters would so too. To help the web hosting community separate the best web hosting providers from the rest, please feel free to click on the "Submit Your Review" and tell us your thoughts and experiences.

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