1&1 Internet

AVOID THIS COMPANY, THEY HAVE NO IDEA WHAT THEY ARE DOING. THEIR CUSTOMER SERVICE HAD ME ON HOLD FOR 20 MINS; THEN THE CALL GOT DISCONNECTED. THEY ARE NOT A QUALITY PROVIDER.

1&1 has got something right finally. They managed to get an amazing cloud server stack up and running. This thing is as stable as anything. While most of their services offered are without support (or very near to it); like their dedicated servers... shared and everything in-between... the cloud stack is one of the most stable services they offer... its always online and I dare say you could compare it to Amazon Web Services stability.

I hate it. It's slow, the interface sucks and difficult to use. The site takes longer to refresh than it would on my computer at home. I don't know what's going on with them... endless problems. In fact, I'm planning on moving my website right now.

I would recommend switching your web hosting company and moving your domain name before your account comes up for renewal. If you don't you run the chance of them suspending your domain name, then you have to pay around $50 per domain to get it reactivated etc. Nothing very good; if you don't pay fast, you will be sent to a collection agency that they won't allow you to renew just your domain name.

They charged me $21 bucks to enable PHP5.5 on my hosting account. Imagine that? $21 bucks. I then told them, that I didn't wanna pay; they finally agreed that I shouldn't pay... and that they will refund the money. Im still waiting on a refund! Its been like two weeks!

1&1 is amazing, they have a stable network, uptime is fantastic and the service is really rock solid. Never had any problems with the site loading nor have I had any issues with downtime or internal error messages.

intermittent outages lasting up to 10 mins is what I've experienced; when you have to deal with that kinda issues it really makes life hard to manage. However, I've been working and trying to find another web hosting provider; so as soon as this web hosting account comes due I'm out. That's my view point on the entire thing.

I would give them more stars if they actually fixed my problem. However, I will say that their support did help me and got the SSL loaded, and got the SSL certificate up and running. I only had to wait like 3 days to get it done but I did get it done.

I opened a contract with 1and1 for a dedicated server; using a RAID array to protect my data on the server. So after I move all of the data and about 100 clients, the bloody server becomes completely unavailable; why? hard drive failure and there was no way to fix the issue.

Seems they operate outsourced support, basically their support doesn't make any sense. They speak somewhat poor english and also they are very unprofessional, and frankly I dare say that they are very disrespectful. They make you repeat everything like 4 times before they finally understand everything. Oh well, another host that can't provide support, so what's new?

They don't accept PayPal and they only accept credit cards, to activate your account after it becomes suspended, you will need to use a credit card. So make sure you use one rather than trying to use PayPal. It's not great, but if you want to use 1&1, thats the choice you have. Not their most shinning moment, but PayPal is the only option for me... like it was when I signed up.

I've hosted many websites over the years with 1&1, but finally had to give up, because it was just too much for even me to handle. Im patient, quite patient... but even I had to give up on them and move on. They literally pushed me to the edge and I couldn't do anything else. I hope that whoever is reading this, thinks a bit about it before jumping and buying web hosting from them.