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1&1 Internet

Overall Rating
Customer Support
Software/Features
Uptime & Reliability
Price
Growth Evolution
100.00% Uptime
65,953 Hosted Domains
14 Hosting Plans
48 Reviews

1&1 is one of the most recognizable names in the web hosting industry. They by all measures are a market leader when it comes to sheer volume of hosted globally. All their web hosting packages include unlimited bandwidth, an easy to use website builder, and additional security that’s typically not available with most web hosters. They are an ideal choice, if you’re looking at staying with a web hosting provider that scales. 1&1 additionally offer Linux and Windows powered hosting services so you’ll never feel left out, regardless if you’re site is based in ASP.NET or PHP.

1&1 Internet Technical Analysis

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

Total Domains

Domain Distribution
.com
50,458
.net
7,405
.org
4,776
.info
2,460
.biz
854

The aforementioned shows weekly updated graphs indicate that 1&1 is one of the largest web hosting providers in the world. As such, they do have the financial and technical resources to provide you with a sense of comfort about hosting your website there, as they won’t vanish overnight. Feel free to review our “Expert Review” section to find more details pursuant to our personal views about this web hosting provider.

So here's what we think...

Whether you’re in the market for a shared web hosting account or your looking at moving your enterprise class hosting account elsewhere, 1&1 have a selection of services which you can utilize. 1&1’s product offering certainly packs a punch in both the performance, and their dedication to keeping pricing low, makes them an ideal option for many webmasters.

One thing that we at WebHostingToolBox really admire about 1&1 is their multi-homed approach, meaning that your website is physically hosted on two separate servers in different geographic areas, ensuring that no outages could affect the performance of your website.

Uptime & Reliability:

1&1 has both the budget and customer base to have a high performance and extremely reliable hosting network. They use cutting edge server infrastructure, make daily backups and protect your files without you even having to think about it. They also even offer “dual hosting” which allows your website to be hosted in two geographically disperse locations, providing you with better performance for your clients and in case of location failure.

While 1&1 doesn’t mention anything on their website about their uptime, their uptime is typically pegged at 99.999%, which is by far higher than most typical web hosting providers.

Features:

1&1 doesn’t need to impress their clients with “unlimited” features. Instead they reserve “unlimited” features for their business web hosting clients. You’ll find rather 1&1 find them providing you with dual-location hosting, high quality security features, and management tools. However, they will sweeten up the deal a little bit for you, they will give you some social marketing credits for starting promo campaigns for your projects.

Support:

1&1s customer service isn’t their forte. They seem to use outsourced support (where their support is based out of is currently unknown). While they aren’t known for being outstanding, you can get your problems resolved in a relatively timely manner. In some cases, it can be said that they lack live chat for their support, but they do provide 24/7 phone and email support, a community forum, and an extensive FAQ section.

Pros
  • 24/7 Phone & Email Support
  • Community Forum
  • Extensive KB (FAQ)
Cons
  • No Live Chat
  • Long ticket response times

User Friendly:

While 1&1 follows the trends that happen in the market place, they do so from a position of uniqueness. Everything that they offer on their web hosting service is custom, meaning that its scaled to fit your needs rather than something that’s available as an industry standard.

1&1 will provide you with a proprietary but very easy to use control panel (called 1&1 Control), a 1&1 Website Builder (very easy to use), and many other unique features. So rest assured, you’ll have the best in class user experience when you get setup with this web hosting provider.

Summary:

1&1 has a steady performance and reliability rating, they do offer a money back guarantee and the do offer services that allows your business to grow within 1&1. While their customer service is poor, they do make up for it with their extensive support resources and community forum.

Pros
  • 99.999% Uptime History
  • “Dual Hosting” system
  • Unique web hosting tools
  • Excellent pricing
Cons
  • Pricing it’s always standardized
  • Intermediate customer support
  • Ineffective website builder

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

1&1 Internet Plans

  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address

So what do other Webmasters think?

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  • 1 stars
Jacek Chobot
November 11, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I would recommend switching your web hosting company and moving your domain name before your account comes up for renewal. If you don't you run the chance of them suspending your domain name, then you have to pay around $50 per domain to get it reactivated etc. Nothing very good; if you don't pay fast, you will be sent to a collection agency that they won't allow you to renew just your domain name.

1&1 Internet www.1and1.com

Based on 48 Reviews
Joe Cox
November 06, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I have more than 15 years of web development experience and have never had a web hosting company that just doesn't care as much as 1and1. I know that they are owned by the German Government and that it doesn't matter to them, but still... why offer a service if you can't even provide basic support for it?! I just don't get it?!

1&1 Internet www.1and1.com

Based on 48 Reviews
Virgil Doyle
November 05, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

Sometimes it really seems like these guys have no idea about what they are doing or even speaking about. Its like speaking with a crazy person, they just don't make any sense. Well, the same concept applies for 1&1; they don't know what they are doing. If your hosting doesn't crash and you won't need tech support EVER then they are an excellent web hosting provider... because they are as solid as a rock.

1&1 Internet www.1and1.com

Based on 48 Reviews
Ayden Dudley
October 19, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

1&1 has got something right finally. They managed to get an amazing cloud server stack up and running. This thing is as stable as anything. While most of their services offered are without support (or very near to it); like their dedicated servers... shared and everything in-between... the cloud stack is one of the most stable services they offer... its always online and I dare say you could compare it to Amazon Web Services stability.

1&1 Internet www.1and1.com

Based on 48 Reviews
Joan
October 08, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

1&1 = bullshit. I recently became an admin of a couple of websites that are connected to this crappy provider. The support replies are useless and deficient; the service is decent, hard to admin, but decent. The email service is really great though; but apart from that blah. So its a mixed bag in a sense, they are cumbersome and complex, but they have excellent performance. Which is more important to you... you have to decide.

1&1 Internet www.1and1.com

Based on 48 Reviews
Blake
October 06, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

Don't be fooled by negative reviews; the people that have written them must be insane on inept or maybe even both! Anyways, so they are actually pretty decent, they don't have a lot of problems, but they do have some. They are always trying to fix them though and that's what counts in my book. I love 1&1, yes, their support is a bit thick sometimes, but apart from that... its not so bad.

1&1 Internet www.1and1.com

Based on 48 Reviews
Tom Iversen
September 28, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I've had some of the shoddiest service and plenty but I mean plenty of problems. There was always some sorta problem with htaccess, then there was some problems with having shell access, then finally the service was just not accessible at all. I dont know what was wrong exactly, because every VPS should be working fine and instead its working like a piece of junk. Not really sure, but their customer service wasn't much better.

1&1 Internet www.1and1.com

Based on 48 Reviews
Donna
September 27, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

Their online store platform doesn't support Google Checkout, making life a bit more complicated than it should be... but bearable. However, if you've not made your web hosting choice as yet... perhaps you should reconsider your position and look for another web hosting provider.

1&1 Internet www.1and1.com

Based on 48 Reviews
Bev Graves
September 26, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

Their customer service is super unhelpful; they seem not to be able to fix the most basic of issues such as uptime and email uptime... it seems like their mail server keeps crashing or something else is happening, as the email keeps getting stuck. When you call them up, they seem to grasp the issue, but they don't do anything to fix it.. which is quite frustrating itself, since thats one of the most important things to me... getting through to customer service and getting the issues solved.

1&1 Internet www.1and1.com

Based on 48 Reviews
Jago Hunkin
September 22, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I recently bought a web hosting domain name with a shared hosting account with 1&1. Then I was like, ok, so how do I go about managing the WHOIS PRIVACY, and such... only to find out that its an extra fee... so I'm like ok, I don't need it... so Im like ok, let me work on the next best thing, and that's my website. Ok, so I start uploading files, but the issues is that I need some special permissions in the htaccess, but when I set them I get an internal server error 500. I contact support; they basically say, its not our problem, deal with it yourself???!?!?!?!? I shall not say more.

1&1 Internet www.1and1.com

Based on 48 Reviews
Elena Duus
September 10, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

They charged me $21 bucks to enable PHP5.5 on my hosting account. Imagine that? $21 bucks. I then told them, that I didn't wanna pay; they finally agreed that I shouldn't pay... and that they will refund the money. Im still waiting on a refund! Its been like two weeks!

1&1 Internet www.1and1.com

Based on 48 Reviews
Ivan Varela
September 02, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

When it comes to working with control panels, its something that has to be spot on. However, in the case of 1&1 it really isn't, the interface is cumbersome and complicated to manage... certainly not their most shinning moment, that I can assure you of. Apart from that, their service is quite decent and works well. Support is another topic, but we'll leave that apart.

1&1 Internet www.1and1.com

Based on 48 Reviews

Write Your Own Review

Have something to say about 1&1 Internet? We'd love to hear about it and we're more than confident that our webmasters would so too. To help the web hosting community separate the best web hosting providers from the rest, please feel free to click on the "Submit Your Review" and tell us your thoughts and experiences.

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