1&1 Internet

I have more than 15 years of web development experience and have never had a web hosting company that just doesn't care as much as 1and1. I know that they are owned by the German Government and that it doesn't matter to them, but still... why offer a service if you can't even provide basic support for it?! I just don't get it?!

They charged me $21 bucks to enable PHP5.5 on my hosting account. Imagine that? $21 bucks. I then told them, that I didn't wanna pay; they finally agreed that I shouldn't pay... and that they will refund the money. Im still waiting on a refund! Its been like two weeks!

1&1 = bullshit. I recently became an admin of a couple of websites that are connected to this crappy provider. The support replies are useless and deficient; the service is decent, hard to admin, but decent. The email service is really great though; but apart from that blah. So its a mixed bag in a sense, they are cumbersome and complex, but they have excellent performance. Which is more important to you... you have to decide.

We purchased a small VPS with 1&1 and have kept it for about two years. We are very happy to actually leave this web hosting provider due to the lack of features and functionality. For example, if we want to restart the VPS, there is no way of doing that. You basically have to call them to reboot it. Like really basic, really annoying.

I got charged like $240.00 for 8 months of hosting, with them they added like two or three different programs that I didn't request, so that's how they jacked up the price to that price. 1and1 is suppose to be a low cost provider, instead they are worst cost provider... and they are really expensive to boot! Really not a provider for my pocket fortunately or unfortunately as the case maybe...

I had to cancel my 1 year web hosting contract with 1&1 because of the problems with their uptime and their performance. Then they started to threaten me with all kinda emails and abuse... saying I owe them like £200 for cancelling and something else and something else... I don't even know what they wanted or want.

I've been a customer of 1and1 for years, most of the time, I've had nothing but a positive support response... while I normally don't need customer service, as I know what Im doing... I needed them this one time.

A total nightmare; Indian tech support, terrible customer service, and poor adaptive filters for email. Always getting flooded with some emails that makes no sense... and no real way to stem them. Stay away!!!!!!!!

Sometimes it really seems like these guys have no idea about what they are doing or even speaking about. Its like speaking with a crazy person, they just don't make any sense. Well, the same concept applies for 1&1; they don't know what they are doing. If your hosting doesn't crash and you won't need tech support EVER then they are an excellent web hosting provider... because they are as solid as a rock.

These mofos reported me to the collection agency because my account didn't renew in time; not only that but it didn't renew, because my debit card was expired... so what do they do? report me and say that I don't pay my bills. They are like inept and stupid. How does that even work? I honestly don't have any ideas!

They don't accept PayPal and they only accept credit cards, to activate your account after it becomes suspended, you will need to use a credit card. So make sure you use one rather than trying to use PayPal. It's not great, but if you want to use 1&1, thats the choice you have. Not their most shinning moment, but PayPal is the only option for me... like it was when I signed up.

I've had some of the shoddiest service and plenty but I mean plenty of problems. There was always some sorta problem with htaccess, then there was some problems with having shell access, then finally the service was just not accessible at all. I dont know what was wrong exactly, because every VPS should be working fine and instead its working like a piece of junk. Not really sure, but their customer service wasn't much better.