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1&1 Internet

Overall Rating
Customer Support
Software/Features
Uptime & Reliability
Price
Growth Evolution
100.00% Uptime
65,953 Hosted Domains
14 Hosting Plans
48 Reviews

1&1 is one of the most recognizable names in the web hosting industry. They by all measures are a market leader when it comes to sheer volume of hosted globally. All their web hosting packages include unlimited bandwidth, an easy to use website builder, and additional security that’s typically not available with most web hosters. They are an ideal choice, if you’re looking at staying with a web hosting provider that scales. 1&1 additionally offer Linux and Windows powered hosting services so you’ll never feel left out, regardless if you’re site is based in ASP.NET or PHP.

1&1 Internet Technical Analysis

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

Total Domains

Domain Distribution
.com
50,458
.net
7,405
.org
4,776
.info
2,460
.biz
854

The aforementioned shows weekly updated graphs indicate that 1&1 is one of the largest web hosting providers in the world. As such, they do have the financial and technical resources to provide you with a sense of comfort about hosting your website there, as they won’t vanish overnight. Feel free to review our “Expert Review” section to find more details pursuant to our personal views about this web hosting provider.

So here's what we think...

Whether you’re in the market for a shared web hosting account or your looking at moving your enterprise class hosting account elsewhere, 1&1 have a selection of services which you can utilize. 1&1’s product offering certainly packs a punch in both the performance, and their dedication to keeping pricing low, makes them an ideal option for many webmasters.

One thing that we at WebHostingToolBox really admire about 1&1 is their multi-homed approach, meaning that your website is physically hosted on two separate servers in different geographic areas, ensuring that no outages could affect the performance of your website.

Uptime & Reliability:

1&1 has both the budget and customer base to have a high performance and extremely reliable hosting network. They use cutting edge server infrastructure, make daily backups and protect your files without you even having to think about it. They also even offer “dual hosting” which allows your website to be hosted in two geographically disperse locations, providing you with better performance for your clients and in case of location failure.

While 1&1 doesn’t mention anything on their website about their uptime, their uptime is typically pegged at 99.999%, which is by far higher than most typical web hosting providers.

Features:

1&1 doesn’t need to impress their clients with “unlimited” features. Instead they reserve “unlimited” features for their business web hosting clients. You’ll find rather 1&1 find them providing you with dual-location hosting, high quality security features, and management tools. However, they will sweeten up the deal a little bit for you, they will give you some social marketing credits for starting promo campaigns for your projects.

Support:

1&1s customer service isn’t their forte. They seem to use outsourced support (where their support is based out of is currently unknown). While they aren’t known for being outstanding, you can get your problems resolved in a relatively timely manner. In some cases, it can be said that they lack live chat for their support, but they do provide 24/7 phone and email support, a community forum, and an extensive FAQ section.

Pros
  • 24/7 Phone & Email Support
  • Community Forum
  • Extensive KB (FAQ)
Cons
  • No Live Chat
  • Long ticket response times

User Friendly:

While 1&1 follows the trends that happen in the market place, they do so from a position of uniqueness. Everything that they offer on their web hosting service is custom, meaning that its scaled to fit your needs rather than something that’s available as an industry standard.

1&1 will provide you with a proprietary but very easy to use control panel (called 1&1 Control), a 1&1 Website Builder (very easy to use), and many other unique features. So rest assured, you’ll have the best in class user experience when you get setup with this web hosting provider.

Summary:

1&1 has a steady performance and reliability rating, they do offer a money back guarantee and the do offer services that allows your business to grow within 1&1. While their customer service is poor, they do make up for it with their extensive support resources and community forum.

Pros
  • 99.999% Uptime History
  • “Dual Hosting” system
  • Unique web hosting tools
  • Excellent pricing
Cons
  • Pricing it’s always standardized
  • Intermediate customer support
  • Ineffective website builder

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

1&1 Internet Plans

  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address

So what do other Webmasters think?

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  • 1 stars
Ayden Dudley
April 29, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

1&1 has got something right finally. They managed to get an amazing cloud server stack up and running. This thing is as stable as anything. While most of their services offered are without support (or very near to it); like their dedicated servers... shared and everything in-between... the cloud stack is one of the most stable services they offer... its always online and I dare say you could compare it to Amazon Web Services stability.

1&1 Internet www.1and1.com

Based on 48 Reviews
Omar Duffy
April 17, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

I've been a customer of 1and1 for years, most of the time, I've had nothing but a positive support response... while I normally don't need customer service, as I know what Im doing... I needed them this one time.

1&1 Internet www.1and1.com

Based on 48 Reviews
Eva Pareja
April 12, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

Really didn't take me too long to dump them; why? I purchased a dedicated server form them and trying for hours to install cPanel. When it gets to 85% it got a fatal error; so I called customer support. They came back and were extremely rude... So finally, I found out that they don't offer ROOT access on a dedicated server!

1&1 Internet www.1and1.com

Based on 48 Reviews
Kay Wolf
April 07, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

I choose 1&1 because they just work; there is nothing apart from performance. The uptime is fantastic the latency is low and the locations is excellent. Yes, maybe if you have to contact support its annoying but... apart from that... they really do work and as long as you don't lapse in anything they are rock solid with you.

1&1 Internet www.1and1.com

Based on 48 Reviews
Adriana París
March 23, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

They don't accept PayPal and they only accept credit cards, to activate your account after it becomes suspended, you will need to use a credit card. So make sure you use one rather than trying to use PayPal. It's not great, but if you want to use 1&1, thats the choice you have. Not their most shinning moment, but PayPal is the only option for me... like it was when I signed up.

1&1 Internet www.1and1.com

Based on 48 Reviews
Donna
March 13, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

Their online store platform doesn't support Google Checkout, making life a bit more complicated than it should be... but bearable. However, if you've not made your web hosting choice as yet... perhaps you should reconsider your position and look for another web hosting provider.

1&1 Internet www.1and1.com

Based on 48 Reviews
Joe Cox
February 27, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

I have more than 15 years of web development experience and have never had a web hosting company that just doesn't care as much as 1and1. I know that they are owned by the German Government and that it doesn't matter to them, but still... why offer a service if you can't even provide basic support for it?! I just don't get it?!

1&1 Internet www.1and1.com

Based on 48 Reviews
Rubén Tafalla
February 18, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

I recently purchased a VPS with 1and1 and am already thinking of quitting on them; the plan seems cumbersome and complicated. Its almost like you have to be a bloody network or server administrator to be able to understand WTF. They are stable, at a network level, if they didn't have that... they would be totally trashy.

1&1 Internet www.1and1.com

Based on 48 Reviews
Amy Hamilton
January 22, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

Poor customer service, I had a problem even trying to get signed up; they like were literally unhelpful in getting setup. I signed up, then my account failed to be created, so I left it there. Next day, I contacted the support group and they said you should have received a refund. I didn't; so I contacted their support again... finally did though. Terrible support.

1&1 Internet www.1and1.com

Based on 48 Reviews
Joan
January 21, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

1&1 = bullshit. I recently became an admin of a couple of websites that are connected to this crappy provider. The support replies are useless and deficient; the service is decent, hard to admin, but decent. The email service is really great though; but apart from that blah. So its a mixed bag in a sense, they are cumbersome and complex, but they have excellent performance. Which is more important to you... you have to decide.

1&1 Internet www.1and1.com

Based on 48 Reviews
Khoza Masaev
January 20, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

AVOID THIS COMPANY, THEY HAVE NO IDEA WHAT THEY ARE DOING. THEIR CUSTOMER SERVICE HAD ME ON HOLD FOR 20 MINS; THEN THE CALL GOT DISCONNECTED. THEY ARE NOT A QUALITY PROVIDER.

1&1 Internet www.1and1.com

Based on 48 Reviews
Alex Avery
January 06, 2021
Customer Support
Software/Features
Uptime & Reliability
Price

Their customer service is quite unbearable. Its like half the time they don't know what they are talking about and the other half the time they are saying nonsense. I had to call them so many times to get the website up and running, that I was thinking it was like David vs. Goliath. They are probably one of the worst web hosting companies that I've had the pleasure of working with.

1&1 Internet www.1and1.com

Based on 48 Reviews

Write Your Own Review

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