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1&1 Internet

Overall Rating
Customer Support
Software/Features
Uptime & Reliability
Price
Growth Evolution
100.00% Uptime
65,953 Hosted Domains
14 Hosting Plans
48 Reviews

1&1 is one of the most recognizable names in the web hosting industry. They by all measures are a market leader when it comes to sheer volume of hosted globally. All their web hosting packages include unlimited bandwidth, an easy to use website builder, and additional security that’s typically not available with most web hosters. They are an ideal choice, if you’re looking at staying with a web hosting provider that scales. 1&1 additionally offer Linux and Windows powered hosting services so you’ll never feel left out, regardless if you’re site is based in ASP.NET or PHP.

1&1 Internet Technical Analysis

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

Total Domains

Domain Distribution
.com
50,458
.net
7,405
.org
4,776
.info
2,460
.biz
854

The aforementioned shows weekly updated graphs indicate that 1&1 is one of the largest web hosting providers in the world. As such, they do have the financial and technical resources to provide you with a sense of comfort about hosting your website there, as they won’t vanish overnight. Feel free to review our “Expert Review” section to find more details pursuant to our personal views about this web hosting provider.

So here's what we think...

Whether you’re in the market for a shared web hosting account or your looking at moving your enterprise class hosting account elsewhere, 1&1 have a selection of services which you can utilize. 1&1’s product offering certainly packs a punch in both the performance, and their dedication to keeping pricing low, makes them an ideal option for many webmasters.

One thing that we at WebHostingToolBox really admire about 1&1 is their multi-homed approach, meaning that your website is physically hosted on two separate servers in different geographic areas, ensuring that no outages could affect the performance of your website.

Uptime & Reliability:

1&1 has both the budget and customer base to have a high performance and extremely reliable hosting network. They use cutting edge server infrastructure, make daily backups and protect your files without you even having to think about it. They also even offer “dual hosting” which allows your website to be hosted in two geographically disperse locations, providing you with better performance for your clients and in case of location failure.

While 1&1 doesn’t mention anything on their website about their uptime, their uptime is typically pegged at 99.999%, which is by far higher than most typical web hosting providers.

Features:

1&1 doesn’t need to impress their clients with “unlimited” features. Instead they reserve “unlimited” features for their business web hosting clients. You’ll find rather 1&1 find them providing you with dual-location hosting, high quality security features, and management tools. However, they will sweeten up the deal a little bit for you, they will give you some social marketing credits for starting promo campaigns for your projects.

Support:

1&1s customer service isn’t their forte. They seem to use outsourced support (where their support is based out of is currently unknown). While they aren’t known for being outstanding, you can get your problems resolved in a relatively timely manner. In some cases, it can be said that they lack live chat for their support, but they do provide 24/7 phone and email support, a community forum, and an extensive FAQ section.

Pros
  • 24/7 Phone & Email Support
  • Community Forum
  • Extensive KB (FAQ)
Cons
  • No Live Chat
  • Long ticket response times

User Friendly:

While 1&1 follows the trends that happen in the market place, they do so from a position of uniqueness. Everything that they offer on their web hosting service is custom, meaning that its scaled to fit your needs rather than something that’s available as an industry standard.

1&1 will provide you with a proprietary but very easy to use control panel (called 1&1 Control), a 1&1 Website Builder (very easy to use), and many other unique features. So rest assured, you’ll have the best in class user experience when you get setup with this web hosting provider.

Summary:

1&1 has a steady performance and reliability rating, they do offer a money back guarantee and the do offer services that allows your business to grow within 1&1. While their customer service is poor, they do make up for it with their extensive support resources and community forum.

Pros
  • 99.999% Uptime History
  • “Dual Hosting” system
  • Unique web hosting tools
  • Excellent pricing
Cons
  • Pricing it’s always standardized
  • Intermediate customer support
  • Ineffective website builder

At WebHostingToolBox, we aim to provide you with the most reliable, most advanced data available within the public domain. As such, we go to extreme lengths to collect all kinds of performance data that can allow you to make the “correct” choice when choosing your next web hosting provider. In this instance, let’s examine 1&1; they are the largest web hosting provider in the market by domain and market share as can be seen below.

1&1 Internet Plans

  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address
  • OS Name
  • SSD Disk Space
  • Money Back Guarantee
  • FREE Advertising Credits
  • MySQL & PosgreSQL
  • Easy Control Panel
  • OS Name
  • Intel® CPU Specs
  • Clock Speed
  • Cores / Threads
  • CPU Cache
  • Front Side Bus
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • RAM
  • CPU Cores
  • OS Name
  • Money Back Guarantee
  • Performance Disk Space
  • Monthly Premium bandwidth
  • FREE Domain Registration
  • Private Name Servers
  • OS Name
  • FREE Advertising Credits
  • Money Back Guarantee
  • CPU Cores
  • Memory
  • Performance Disk Space (SSD)
  • FREE Domain Registration
  • Hostable Domains
  • FREE Advertising Credits
  • Performance Disk Space (SSD)
  • Monthly Premium Bandwidth
  • Dedicated IP Address

So what do other Webmasters think?

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  • 4 stars
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  • 2 stars
  • 1 stars
Ayden Dudley
July 13, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

1&1 has got something right finally. They managed to get an amazing cloud server stack up and running. This thing is as stable as anything. While most of their services offered are without support (or very near to it); like their dedicated servers... shared and everything in-between... the cloud stack is one of the most stable services they offer... its always online and I dare say you could compare it to Amazon Web Services stability.

1&1 Internet www.1and1.com

Based on 48 Reviews
Knox Burgess
June 10, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I would say that they are a well rounded and quite solid company. Any customer service requests that I make end up getting solved... maybe not instantly, but they do get solved. Im sorta glad with their service even though that everyone else wants to kick and knock it around a bit. I think they are worth the while.

1&1 Internet www.1and1.com

Based on 48 Reviews
Mercedes Burt
May 26, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

They have VERY POOR support, just pain Jane horrible support. You need to wait for about 48 hours to be able to get a decent reply.. even when you do get a reply... sometimes its like what does this mean? SAVE YOURSELF THE TIME and choose a different web hosting provider. I understand that they maybe the cheapest, but you have to be a server or network administrator to work the plans most of the time. Even then, there aren't any guarantees.

1&1 Internet www.1and1.com

Based on 48 Reviews
Khoza Masaev
May 25, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

AVOID THIS COMPANY, THEY HAVE NO IDEA WHAT THEY ARE DOING. THEIR CUSTOMER SERVICE HAD ME ON HOLD FOR 20 MINS; THEN THE CALL GOT DISCONNECTED. THEY ARE NOT A QUALITY PROVIDER.

1&1 Internet www.1and1.com

Based on 48 Reviews
Chelsea Dorsey
May 19, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

When I signed up, my website was incorrectly routed, so when the page loaded, it couldn't load the content. I was like wtf? Then after that, the package creation script must have messed up... and contacted support... two days passssssss andddddd now finally it gets resolved after 100 emails. Not super sure who is providing the better support me or them. You can't work with things like this; its impossible.

1&1 Internet www.1and1.com

Based on 48 Reviews
Jalen Head
May 04, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I would give them more stars if they actually fixed my problem. However, I will say that their support did help me and got the SSL loaded, and got the SSL certificate up and running. I only had to wait like 3 days to get it done but I did get it done.

1&1 Internet www.1and1.com

Based on 48 Reviews
Fabian Rybak
May 03, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

1&1 is amazing, they have a stable network, uptime is fantastic and the service is really rock solid. Never had any problems with the site loading nor have I had any issues with downtime or internal error messages.

1&1 Internet www.1and1.com

Based on 48 Reviews
Virgil Doyle
May 02, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

Sometimes it really seems like these guys have no idea about what they are doing or even speaking about. Its like speaking with a crazy person, they just don't make any sense. Well, the same concept applies for 1&1; they don't know what they are doing. If your hosting doesn't crash and you won't need tech support EVER then they are an excellent web hosting provider... because they are as solid as a rock.

1&1 Internet www.1and1.com

Based on 48 Reviews
Jacek Chobot
April 30, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I would recommend switching your web hosting company and moving your domain name before your account comes up for renewal. If you don't you run the chance of them suspending your domain name, then you have to pay around $50 per domain to get it reactivated etc. Nothing very good; if you don't pay fast, you will be sent to a collection agency that they won't allow you to renew just your domain name.

1&1 Internet www.1and1.com

Based on 48 Reviews
Ivan Varela
April 27, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

When it comes to working with control panels, its something that has to be spot on. However, in the case of 1&1 it really isn't, the interface is cumbersome and complicated to manage... certainly not their most shinning moment, that I can assure you of. Apart from that, their service is quite decent and works well. Support is another topic, but we'll leave that apart.

1&1 Internet www.1and1.com

Based on 48 Reviews
Román Ordóñez
April 07, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

Don't use 1&1 would be my recommendation; I fell fowl of their auto renewal system and that involved their debt collection team. They were trying to use heavy handed tactics on me! They eventually got my account cleared, but not something I would like to be applied to others!

1&1 Internet www.1and1.com

Based on 48 Reviews
Mateo Palau
March 24, 2019
Customer Support
Software/Features
Uptime & Reliability
Price

I opened a contract with 1and1 for a dedicated server; using a RAID array to protect my data on the server. So after I move all of the data and about 100 clients, the bloody server becomes completely unavailable; why? hard drive failure and there was no way to fix the issue.

1&1 Internet www.1and1.com

Based on 48 Reviews

Write Your Own Review

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