Why will my FTP client not let me login?

When it comes to logging into your web hosting account via FTP, there are a few pieces of information that you should know. Below, we’ve outlined the items that you will need to know to be able to connect to your FTP account:

  • FTP Hostname/IP:
  • FTP Username:
  • FTP Password:
  • FTP Port: 21 (Standard Port)

The above-mentioned information is generally contained within the welcome email that you receive from your web hosting provider upon signup. If you didn’t get this email, or perhaps you’ve since reset your password, please contact your web hosting support team and they will be more than glad to retrieve your new password.

If you have any further questions pertaining to your web hosting account or FTP account, please feel free to get in contact with your web hosting support team for further assistance.