While there are many reasons why you might be getting the below-mentioned error. The most common reason for getting the below-mentioned error is that your home folder has somehow been deleted or renamed.
Impossible to connect to the server
To resolve the above-mentioned error, please follow the step-by-step guide indicated below on how to re-create your home folder within your web hosting account:
- Login to your cPanel web hosting account
- Locate the section entitled "Files"
- Once there, click on the "File Manager" icon
Upon launch you will be asked to pick a directory, please pick:
- Directory Selection: Home Directory
- Next, please click on "New Folder" in the top menu
- Then please input the following information:
New Folder Name: public_html
New Folder will be created in: <leave blank>
- After this, simply click on the "Create New Folder" button
Once you’ve completed all of the steps outlined above, you should now be able to connect via FTP to your web hosting account and start utilizing it as normal.
If you have any further questions, please feel free to get in contact with your web hosting account support team for further assistance.
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