When it comes to FTP timeouts, or disconnections this generally implies that your ISP (Internet Service Provider) might be facing some issues within your service area. Below, we’ve outlined some of the steps you should take to troubleshoot your connection to your web hosting account:
- Try checking to see if you are able to visit other web pages
- Stop all your other uploads/downloads including; emails, torrents, etc.
- Perform a traceroute from your computer to any website
If the issue continues to persist after you have completed all of the above-mentioned items with your cPanel hosting account, please consider getting in contact with your ISP for further assistance.
If you have any further questions, pertaining to FTP connectivity, or your web hosting account, please feel free to get in contact with your web hosting support team for further assistance.
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