Why does my account not list all the files within a folder?

While there are many reasons as to why your FTP may not list all the files within a specific folder on your web hosting server, below we’ve outlined some of the most common reasons below:

Too many files within a folder:

This can happen if there are too many files within a single folder. By default Linux is configured to only show 1,000 files within a folder before it starts to append them, making them unseen via FTP (unless you request the specific file or folder).

FTP not in passive mode:

Another reason as to why your FTP account might not be listing the contents of a directory is because your FTP client might not be set to passive mode. So please, ensure that your FTP client is using passive mode when connecting to your web hosting account.

If you have any further questions pertaining to your web hosting account, please feel free to get in contact with our web hosting support team for further assistance.