Why am I getting a certificate not trusted error message?

Should you be accessing a website via a secure connection (https://) and you get an error message such as the ones outlined below, you’ll know that the SSL certificate wasn’t issued by a trusted authority or there are other possible issues:

  • Google Chrome: "The site’s security certificate is not trusted!"
  • Apple Safari: "Authentication failed because the server certificate is not trusted"
  • Microsoft Internet Explorer: "The security certificate presented by this website was not issued by a trusted certificate authority."
  • Mozilla FireFox: "The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)"

To resolve the aforementioned errors, we strongly advise that you check that the following items are addressed correctly within your website:

  • Website SSL certificate has not expired
  • Website SSL certificate was correctly installed
  • Website SSL certificate was issued by a web authority

Should you be using a self-signed SSL certificate, we strongly would advise that you purchase a SSL certificate, to avoid any further warning messages appearing.

If you have any further questions pertaining to SSL web hosting, please feel free to get in contact with our web hosting support team for additional assistance.