Category: Credit Card Processing : Merchant Accounts
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»3rd Party Processors (4)
Horrible Service - 2007-09-28
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| Reviewed by: mhb |
This is the worst company I have ever dealt with. Sneaky, incompetant and dishonest.
Do not do business with this company!!!!!!!!!!!!!!!!!!!!!!!!! |
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| Deceptive sales practices AVOID!! - 2007-08-06
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| Reviewed by: Geoffrey Hazel |
I am just now finding out how horrible these people are.
I tried to cancel my acct as I have been getting charged a $25.00 "min fee" every month that I was not told about.
And they said "Oh, you have a 36 month agreement,didn't you read that?" So they faxed it to me and sure enough on page 4 it was there. But I was never told about that. And when I went back to my original application, it was only pages 1 and 2!! It mentions pages 3,4,5, 6 but I had never received them.
And we told the sales person we run few very high tickets, like 15,000 for furniture. Fine he says. And then they gave us a 900 high ticket. And my application was changed to $900.00 high ticket after we had signed it.
So I called them and told them the application had been altered, and I had never received the other fine print pages, and wanted to cancel with no fees. I sent them our original application. I sent them the email from the sales rep with the application file in .pdf that was only two pages long. The girl said she'd look into it with her manager and get back to me.
And when she got back to me she said "I don't know if you received pages 3-6 or not,but you signed the form on page2 indicating you accepted the terms on those pages, so you are bound by them. Period. And as far as the form being altered, they said they'd go ahead and honor it as I submitted it, with a $10,000 high ticket limit. They don't know who or why it was altered, but they were prepared to "undo" the alteration, so there was no getting out of the contract.
When I probed into who John Tucker was, the sales rep, they washed their hands and said he was an independent sales rep, don't know how this could have happened, we'll look into it, but meanwhile you signed it, and you're stuck with it.
The only possible relief they offered me was they offered to price match someone else's rates. If I could find a place that offered, say a high discount rate on transactions but no monthly fees, they'd match it. So I might be able to do that and effectively cancel my agreement by letting it just run out (providing I remember to cancel exactly when I need to 3 years from now, otherwise it auto-renews!!).
I'm not happy and ready to do battle with them. They had this John Tucker working for them, altering contracts, leaving out pages, and snaring people left and right and then sticking them with high monthly minimums and 36 month contracts. If it's not actually illegal, it's certainly deceptive and dishonest and the fact that they'd go along with it indicates to me that they really have no problem with these sales tactics. |
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| a dishonest company - 2004-12-14
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| Reviewed by: a very angry NAB customer |
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Call them and ask the sales rep about their so called "industry standard" 3 year contract (they won't tell you proactively) and what will cost you to close your account if they constantly making mistakes with your account, and you can go nowhere to solve the problem except for their "mean and aweful" cs dept. Don't take my word for it, try them for yourself if you don't have a life. |
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| This is a P.O.S. Company - 2005-08-24
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| Reviewed by: James Bardwell |
They don't accept any web hosting or internet service providers anymore. Their risk department are full of ass holes and half of them don't even know what web hosting or the internet is even about.
I wouldn't go with these people, the owner is made from "Old Money" and from what some of his employee's say he's is rude to his employee's and doesn't treat them very well. |
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| a P.O.S. Company - 2005-08-25
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| Reviewed by: James Bardwell |
They don't accept any web hosting or internet service providers anymore. Their risk department are full of ass holes and half of them don't even know what web hosting or the internet is even about.
I wouldn't go with these people, the owner is made from "Old Money" and from what some of his employee's say he's is rude to his employee's and doesn't treat them very well. |
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| Poor service, raising rates - 2006-07-12
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| Reviewed by: Mike E- Richmond |
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They lock you in for 3 years, then procede to raise your fees. You have no way out. BAD comapny to do business with. |
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