Category: Outsourcing Services
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»Foreign (15)
ISP Helpdesk Services |
Caleris is an outsourced technical support services company headquartered in Des Moines, Iowa. Offering helpdesk services for over 10 years, our clients range from small Internet Service Providers to large consumer electronics manufacturers.
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| Web Site: |
http://www.caleris.com |
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Free Quote |
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| Last Updated: |
2004-11-14 |
| Details: |
Caleris is an outsourced technical support services company headquartered in Des Moines, Iowa. Offering helpdesk services for over 10 years, our clients range from small Internet Service Providers to large consumer electronics manufacturers. With so many jobs being outsourced overseas, Caleris recognizes the need to maintain and create new jobs in America.
Delivering technical support exclusively from Iowa call centers, Caleris utilizes skilled, educated workers in America’s heartland – ultimately benefiting its clients, end-users, and local economies.
Caleris’ primary focus is on delivering the highest quality customer support possible. To achieve this, Caleris has developed processes to ensure that employees are highly educated and motivated, customers are satisfied, and clients’ expectations are being met. Ongoing employee learning and involvement keep agents interested in their jobs, resulting in top-notch support. Quarterly customer satisfaction surveys identify strengths and weaknesses of our services, allowing us to continually make improvements. By developing collaborative partnerships with our clients, we can define performance expectations, which we report regularly to demonstrate how we’re performing.
Operating 24 hours/day, 365 days/year, Caleris offers a broad range of service plans with the flexibility to meet the varying needs of each client. These include any combination of support hours, multi-tier level support, customer service functions, and merchandise fulfillment. Caleris’ advanced communication systems facilitate quick problem resolution. This includes our CRM (Customer Relationship Management) system, which allows our agents to document calls, assisting with future callbacks and identifying common issues. In addition, clients can view customer trouble tickets online at any time. Productivity tools, including an Intranet help guide and internally developed software applications, assist our agents in providing fast, accurate support. As a standard part of service, we provide our clients with timely documentation on our performance against pre-established standards. |
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